Solving Problems
Applying Process Improvement Tools
Objectives
1. Solve business problems and improve processes
2. Generate ideas by exploring creative possibilities
3. Sort, evaluate and select ideas
4. Build consensus with 10 selected Process Improvement Tools:
+ Delphi
+ Multi-Voting
+ Causal Loop (Systems Thinking)
+ Check Sheet & Pareto Chart
+ Affinity
+ Cause & Effect
+ Brainstorming
+ Keep/Start/Stop
+ Criteria Rating & Ranking
+ Action Plan
Purpose
“Solving Problems” provides organizations with a common language, tool set, and consistent process with which to solve problems, analyze opportunities, and make process improvements.
At each step, Process Improvement Tools are used to expand and contract ideas — to generate ideas by exploring creative possibilities, and to sort, evaluate and select ideas.