Coaching Through Effective Feedback
Applying The Feedback Planner
Objectives
1. Collect & select performance feedback regularly to
lead employee performance
2. Provide effective feedback
(share praise, constructive feedback, development plans)
3. Diagnose & resolve performance challenges through
progressive counseling
4. Recognize & reward desirable performance
(with motivational strategies)
Purpose
In business, coaching is the ongoing process of guiding, developing, and improving employee performance. Coaching is a daily responsibility of all team leaders (including project leaders) to ensure employees understand and meet or exceed performance expectations. So, how do you openly work with a “poor team player?” Positively handle a “negative attitude?” Objectively deal with “bad judgment?” Sensitively criticize others, including your boss, customers or peers (and keep your job)? And, how do you praise others to capitalize on their strengths? Open communication is necessary in any work environment, however feedback is often neglected or avoided. Without it, improvements may not occur.
Coaching using The Feedback Planner® — a powerful and professional communication tool applied in this highly interactive workshop — shows you how to “sell” the need for change to improve a situation. The Feedback Planner reinforces understanding of the impacts and consequences of current behaviors, especially performance strengths and areas of needed improvement. This proven process does not require position-authority. Effective feedback, including constructive criticism, may be discussed with peers, upper management, customers, suppliers, contractors, etc.
You will develop your ability to objectively observe, collect, analyze, and discuss a situation to gain involvement and commitment to change behaviors and increase performance. Equipped with this practical way to prepare and give meaningful feedback, you will more confidently offer ideas for improvement and build your working relationships through successful communication.å